Terms of Service

These terms apply when you book pet care with Stay & Play Pet Co. in Jarrell, Texas.

Booking and payment

• Bookings are paid in full at the time of booking.
• A booking is confirmed once payment has been received. Our address is shared with you at that point, and not before.
• New clients’ bookings are reviewed by us before being accepted. Returning clients may book directly.

Your pet’s health and vaccinations

• Dogs must be current on rabies, DHPP and Bordetella. Cats must be current on rabies and FVRCP.
• You confirm your pet is in good health, free of fleas and ticks, and has not shown signs of contagious illness in the previous 14 days.
• You must tell us about any medical condition, medication, allergy, or history of aggression before the stay begins.

Behaviour

We care for pets in our family home alongside our own animals. If a pet behaves in a way that puts other animals or people at risk, we may end the stay early and ask you or your emergency contact to collect them. Where that happens, unused nights are refunded.

Veterinary care

If your pet needs veterinary attention while in our care and we cannot reach you, you authorise us to seek treatment up to the spending limit you set at booking. You are responsible for the cost of that treatment.

Drop-off and collection

Standard windows are 7–10am and 4–7pm. Collection after the agreed window incurs a $20 late fee. Collection after our evening window on the final day is charged as an additional day.

Cancellation

See our Cancellation & Refund Policy.

Liability

We take reasonable care of every pet in our charge. We are not liable for pre-existing conditions, illness contracted despite current vaccinations, or loss arising from information you did not disclose to us.

Contact

Questions about these terms: hello@stayandplaypetco.com.